This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Tickets (Tickets) listed on our website www.universaldrumz.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Tickets from our site. You should understand that by ordering any of our Tickets, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets from our site.
1.1 www.universaldrumz.co.uk is a site operated by Universal Events trading as Universal Drumz (we). We are an organisation in England and with our office at 99 Gosford Way, Felixstowe, IP11 9PD..
Our site is only intended for use by people resident in the United Kingdom. Some restrictions are placed on the extent to which we accept orders from specific countries.
By placing an order through our site, you warrant that:
(b) You are at least 18 years old.
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received and are proccing your order.
4.2 We store the contract's content and will send you the details of your order via e-mail.
5.1 Please note that in most cases, we accept orders on behalf of the event organiser. The resulting legal contract is between you and the event organiser and is subject to the terms and conditions of that event organiser, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction These terms and conditions will govern any decisions on cancellation, exchanges and refunds. The event organiser may enforce these terms and conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.
5.2 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Tickets you purchase from third party supplier through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the event organiser. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party supplier.
6.1 You represent and warrant that the Tickets are purchased for personal use only, and that they have not been purchased as part of any form of business or commercial activity and in particular, that the Tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes. Resale or the attempted resale of the Tickets is grounds for seizure or cancellation of the ticket without refund or compensation.
6.2 It is your responsibility:
(e) to comply with all relevant statues, venue regulations including age restrictions and safety announcements whilst attending the event, performance or activity.
6.3 The venue and/or event organiser reserves the right to refuse admission if in its reasonable opinion, your admission to the venue might be a risk to:
(c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.
Should this occur you will not be entitled to a refund.
6.4 Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.
6.5 Laser pens, mobile phones, dogs (expect guide dogs) and your own food and drink may also be prohibited.
6.6 We, The venue, event organiser have no responsibility for any personal property.
6.7 You will consent to the filming and/or sound recording of any event, performance or activity as a member of the audience.
7.1 For posted tickets, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7.2 We will endeavour to post Tickets with plenty of time for their arrival prior to the event. However, it is your responsibility to order Tickets in plenty of time to allow for delivery, especially if you are travelling to an event.
7.3 If it became impractical for us to post Tickets, due to the proximity of the event, performance of activity or in circumstances beyond our control, we reserve the right to make the Tickets available for collection at the venue immediately prior to the event, performance or activity. You will be notified if this is necessary.
7.4 Tickets may be restricted to a maximum number per person, per credit card and for some events per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.
7.5 eTickets are made available for most events and require no delivery. To redeem these tickets, you need to attend the event, provide the event promoter with your name and show your payment debit/credit card as proof of ID
7.6 When purchasing eTickets, all customers on one order should arrive together. If purchasing for a large group who may arrive at different times you should purchase tickets separately.
8.1 Posted tickets will be at your risk from the time of dispatch from Universal Drumz.
8.2 eTickets will be at your risk from the time of order confirmation
8.3 Ownership of the Tickets will only pass to you when we receive full payment of all sums due in respect of the Tickets, including delivery charges where applicable.
8.4 Tickets sent by Royal Mail delivery are not insured against loss or non-delivery. If your ticket is non-replaceable and you need to claim for non-delivery or loss, please contact Royal Mail customer services.
9.1 The price of any Tickets will be as quoted on our website from time to time, except in cases of obvious error. We sell Tickets on behalf of promoters, bands and venues which means that We do not set the Ticket prices.
9.2 These prices include VAT but exclude delivery costs, booking fees and other administration costs, which may be added to the total amount due as shown in your shopping basket.
9.3 We may charge a Booking Fee per ticket, which covers the costs Universal Drumz incur to process the transaction (including, but not limited to, card processing fees, VAT and other taxes, customer services and the provision of our services, including profit)
9.4 We may charge a Delivery/Handling Fee per order, which covers the costs Universal Drumz incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit)
9.5 Prices are liable to change at any time, but changes will not affect orders in respect of which have already been placed.
9.6 Despite our best efforts, some of the Tickets listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket 's correct price is less than our stated price, we will charge the lower amount when dispatching the Ticket to you. If a Tickets correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Ticket, or reject your order and notify you of such rejection.
9.7 We are under no obligation to provide the Ticket to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
9.8 Payment for all Ticket s must be by credit or debit card.
9.9 We reserve the right to cancel tickets if the venue requires us to reduce an allocation or if we have oversold an event due to human error. In this case we will provide you with a full refund.
10.1 We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled or if you have purchased Safe Ticket Insurance.
10.2 If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the ticket.
10.3 The promoter reserves the right to alter or vary the programme of an event without being obliged to refund or exchange tickets
10.4 Requests for refunds covered by clause 10.2 should be made in writing to email@example.com within 7 days of the cancelled event. We cannot accept refund requests after this time.
10.5 Booking fees, SMS charges, Admin or Phone Order surcharges are non-refundable.
10.6 Delivery/Handling fees will only be refunded where the delivery or handling service has not already been fulfilled
10.7 Refunds will be issued only to the original purchaser or to the original credit card used for the purchase
11.1 Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.
11.2 This does not include or limit in any way our liability:
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3 Events, performances and activities may be cancelled by the event organiser for a variety of reasons. In this event we will not be responsible for any cancellations or postponements.
12.1 If you order Tickets from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Tickets are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Universal Events at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).